Privacy Policy

Information we collect

We collect only the information needed to support the people we serve and to operate our appointment reminder and messaging program. This may include your name, mobile phone number, appointment details, and the date you consented to receive text messages.

How we use your information

We use your information to:

• Send you appointment reminders and appointment updates
• Send occasional ministry announcements relevant to the people we serve
• Maintain a record of your consent to receive messages
• Provide support and coordinate your care with the ministry

Text messaging and mobile numbers

By providing your mobile phone number and consenting (verbally, on a paper intake form, or by confirming via text), you agree to receive text messages from Hope & Compassion Ministries related to appointment reminders, appointment updates, and occasional announcements.

Message frequency: You can expect to receive approximately 2–6 messages per month, depending on your appointments.

Message and data rates may apply. Your mobile carrier's standard message and data rates may apply to any messages you send or receive.

We do not share your mobile number. We will not sell, rent, or share your mobile phone number or text messaging consent with any third party for marketing or promotional purposes. Mobile information will not be shared with third parties for their own marketing. We may share information only with service providers that help us deliver messages (such as our messaging platform), and only as needed to operate the program.

You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the information below.

We do not sell your information

We do not sell, rent, trade, or otherwise share your personal information with any third party for their own commercial or marketing purposes. All information we collect is for internal use only — to serve the people we work with and to operate our programs. We may share information only with trusted service providers who help us deliver our services, and only to the extent needed to do so.

How we protect your information

We limit access to your personal information to those involved in the ministry's work and use reasonable safeguards to protect it. We retain your information only as long as needed to serve you and to maintain records of consent.

Your choices

You may request that we update or remove your information, or stop sending you messages, at any time. Reply STOP to any text message, or contact us directly.

Contact us

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version.